How to order with Check or Money order?
Simply add items you want to your online shopping cart. Press Checkout, enter your shipping information and select Payment Method Check or Money Order, write the check or money order number, press proceed, Press proceed again and follow the pages directions to:
Print the generated order form
Make Money order payable to Cosmos International
Jewelry Division, LLC
Send all information with your shipping address to:
Cosmos International
Jewelry Division, LLC
P.O. Box 176
Mokena, IL 60448
When we receive your payment and order information, we will mark your order as PAID and will immediately process your order.
How to order with Credit Card?
Simply add items you want to your online shopping cart. Press Checkout, enter your shipping information and select Credit Card as your payment method. You will then be asked for credit card and billing information. Enter this in carefully. Then you are done. Your credit card will then be authorized for the amount of the order. When shipped, the card will be charged.
*we will be accepting credit cards, VISA, MasterCard, Discover, soon*
How to order with PayPal?
Simply add items you want to your online shopping cart. Press Checkout, enter your shipping information and select Payment Method PayPal. Then press proceed again and it shall take you directly into PayPal's secure servers where you will login with your PayPal account or register for a new account. You can register for a new account Here. If you have trouble making the payment, please contact PayPal Customer service Toll Free @ 1-(888) 221-1161 Open 24 HOURS.
How to order If I live in Canada?
NO worries. Follow these steps.
1. Add everything into your shopping cart.
2. Select your country & UPS either Air or Ground Service or Canada Post
3. Check out and Pay.
How to make an international order?
Follow these steps.
1. Add everything into your shopping cart.
2. Select your country & UPS Air or Ground
3. Check out and Pay. Use PayPal
*Note: Only jewelry up to $500 dollars in value.
What make us a safe place to shop?
Transactions at love4jewels are highly secure with VeriSign to ensure that we give our customers a secure online shopping experience. VeriSign allows our customers to shop with absolute confidence and complete peace of mind.
VeriSign is the leading secure sockets layer (SSL) Certificate Authority enabling secure e-commerce and communications for Websites, intranets and extranets. VeriSign is the must trusted mark of high assurance for Internet security and enable the strongest SSL encryption availabe to every site visitor.
How to use Gift Certificates, Coupon and Promotional Codes?
Any codes you have received entitling you to discounts or special offers must be entered during the checkout process. To take advantage of the discount or special offer, enter the code in the "Promotion/Coupon Code" box. This entry field is located on the second page of checkout directly following your shipping option selections.Hit the enter button after entering the code into the correct field. You will see the coupon applied on the right hand side of the screen with your order summary immediately following the subtotal value. Please note, one coupon or per person, per account. Also, only one gift certificate is valid per order. Orders must be received prior to expiration date and codes are non-negotiable. Discounts are not valid following expiration.
My credit card has been charged, but I haven't received my order. What should I do?
Please contact our customer serivce department via email at webmaster@love4jewels.com or phone us during standard business hours at 708-479-7836. Simply reference your ORDER ID NUMBER and a representative will pull up your account and track your order. Please note, all order are processed and shipped within 24 hours on weekdays, excluding holidays. Please be sure enter the correct and complete shipping address when placing your order. Include Company Name (if applicable), Apartment number, Suite , etc. Love4Jewels is not responsible for orders shipped to incomplete or incorrect addresses. There is an automatic $9.99 reshipment fee to reship orders due to customer order entry error.
Do you charge sales tax?
Illinois State Residents are subject to sales tax of 7.5% on total merchandise ordered.
How can I check the status of my order?
Go to the top right link Track my order and write the number of your order you have been provided from us. Please contact our customer serivce department during standard business hours at 708-479-7836 or simply email us at webmaster@love4jewels.com and reference your ORDER ID NUMBER or Spell your last name for account location.
Returns
Items maybe returned within 14 days. Please return the package back to us in a safe and insured manner. All returned packages must be back in our possession within 14 days. Your refund will be issued for the purchase amount minus shipping and a 10% re-stocking fee.
Our Guarantee
All our items are guaranteed 10K, 14K, 18K gold as hallmarked on each item. All shipments are fully insured to provide the highest level of security.
